Privacy Policy

1. Introduction

Erne Lifting Pty Ltd ("Erne Lifting", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Information

As an authorised partner for Vita Industrial, we collect information necessary to provide Tier-1 lifting solutions. This may include:

• Contact Information: Names, business email addresses, and corporate affiliations submitted via HubSpot.
• Technical Data: Site specifications and lift plans provided during consultation for the Vita Load Navigator (VLN) or RocketLever™ systems.
• Digital Metrics: IP addresses and usage data collected via cookies to optimise our digital architecture.

3. Use of Personal Information

We strictly use your information to facilitate industrial operations, including:

• Providing technical consultations, VLN Load Tool analysis, and commercial quotations.
• Deploying firmware updates and technical support notices for your VLN hardware.
• Communicating safety updates regarding ASME B30.20, AS 4991, and EN13155 standards.

4. Disclosure to Third Parties

We do not sell your data. We share necessary information strictly with:

• Vita Industrial: For equipment registration, warranty activation, and Tier-3 engineering support.
• Service Providers: Secure CRM platforms (e.g., HubSpot) utilised for communication management.
• Regulatory Bodies: Where required by Australian law to protect the safety of lifting operations.

5. Data Security

Erne Lifting employs enterprise-grade digital security to protect your data. However, no internet transmission is guaranteed secure. Transmission of technical lift data is done at your own risk.

6. Access and Correction

You have the right to request access to the personal information we hold about you. To exercise this right, please contact our Privacy Officer.

7. Contact Information

For privacy-related enquiries, please contact us at:

Erne Lifting Pty Ltd
Email: support@ernelifting.com
Phone: 0418 979 199